Privacy Policy
Effective date: July 15, 2026
Mentrix (“Mentrix”, “we”, “us”, or “our”) is committed to protecting the privacy and security of personal information collected through our website, platform, and services.
This Privacy Policy explains how we collect, use, disclose, and protect personal information when you use Mentrix.
By accessing or using Mentrix, you acknowledge that you have read and understood this Privacy Policy.
1. About Mentrix
Mentrix is a platform that connects individuals seeking mentorship with independent mentors in various fields, including sports, arts, academics, professional development, and personal skills.
Mentrix collects personal information to operate the platform, create mentor profiles, facilitate connections, improve user experience, and maintain platform security.
2. Information We Collect
Depending on how you use Mentrix, we may collect the following information:
Information provided by users
- Full name
- Email address
- Phone number (if provided)
- Profile photo
- Age or date of birth (when necessary)
- Location or service area
- Biography and profile description
- Skills, experience, certifications, and qualifications
- Availability and preferences
- Messages exchanged through the platform
Mentor information
- Professional background
- Experience
- Certifications
- Education
- Pricing information
- Areas of expertise
- Photos and promotional content
Mentors are responsible for ensuring that the information they provide is accurate.
Payment information
- Transaction information
- Payment status
- Subscription information
Payment card information may be processed by third-party payment providers. Mentrix does not store complete payment card details unless explicitly stated.
Technical information
- IP address
- Browser type
- Device information
- Usage data
- Website interactions
- Cookies and similar technologies
3. How We Use Personal Information
Mentrix may use personal information to:
- Create and manage user accounts
- Display mentor profiles
- Connect mentors and clients
- Facilitate session requests
- Communicate with users
- Process payments and subscriptions
- Improve platform performance
- Prevent fraud and misuse
- Respond to questions and support requests
- Send important service notifications
- Comply with legal obligations
4. Public Profile Information
Mentors understand that certain information may be publicly displayed on the Mentrix platform, including:
- Name
- Profile photo
- Biography
- Experience
- Skills
- Reviews
- Service area
- Availability
- Language
Mentors should only provide information they consent to sharing publicly.
5. Sharing Personal Information
Mentrix does not sell personal information.
We may share information with:
Mentors and clients
When a client requests a session, certain information may be shared to allow communication and coordination.
Service providers
We may use trusted third-party providers that help us operate Mentrix, such as:
- Hosting providers
- Payment processors
- Email communication services
- Analytics providers
- Technology providers
These providers may only access information necessary to perform their services.
Legal requirements
We may disclose information if required by law, court order, or legal process.
6. Communication Between Users
Mentrix may facilitate communication between mentors and clients.
Users are responsible for maintaining appropriate communication and protecting personal information they choose to share.
Mentrix is not responsible for information voluntarily disclosed by users outside of our control.
7. Cookies and Tracking Technologies
Mentrix may use cookies and similar technologies to:
- Remember user preferences
- Improve website functionality
- Analyze website usage
- Improve user experience
Users may manage cookie preferences through their browser settings.
8. Data Security
Mentrix uses reasonable safeguards designed to protect personal information against:
- Unauthorized access
- Loss
- Misuse
- Disclosure
- Modification
However, no online platform can guarantee complete security.
Users are responsible for maintaining the confidentiality of their account information.
9. Retention of Personal Information
Mentrix retains personal information only for as long as necessary to:
- Provide services
- Maintain user accounts
- Meet legal obligations
- Resolve disputes
- Enforce agreements
When information is no longer required, it will be securely deleted or anonymized when appropriate.
10. Your Privacy Rights
Depending on applicable laws, users may have the right to:
- Access their personal information
- Request corrections
- Request deletion of certain information
- Withdraw consent where applicable
- Ask questions about how information is handled
To make a request, contact michelle@mentrix.ca.
11. Children’s Privacy
Mentrix may allow minors to participate in mentoring sessions with appropriate parental or guardian involvement.
Parents or guardians are responsible for ensuring that participation is appropriate.
Mentors who provide services to minors must comply with applicable laws and maintain appropriate safety standards.
12. Third-Party Websites
Mentrix may contain links to third-party websites or services.
Mentrix is not responsible for the privacy practices or content of external websites.
Users should review the privacy policies of third-party services they access.
13. Changes to This Privacy Policy
Mentrix may update this Privacy Policy from time to time.
When changes are made, the updated version will be published on this page with a revised effective date.
14. Contact Information
For questions, concerns, or requests regarding privacy:
- Mentrix Privacy Officer
- Email: michelle@mentrix.ca
- Website: www.mentrix.ca